Carphone Warehouse coverage guarantee

Carphone Warehouse is the first company to launch a guarantee for coverage. 

You can receive a refund if coverage is inadequate in your area within a 14 day period of buying. The new coverage guarantee means that managers of stores have to refund customers who report bad reception at home or work. In the past computerised coverage maps were used to deduce a refund.

Matt Stringer, MD of Carphone Warehouse, said: ‘Some customers have reported that they can be put off switching network operator because they are worried about bad reception in their home or office. With the Coverage Guarantee we’re leading the way in giving consumers the confidence to choose the network deal best for them, secure in the knowledge they can change if necessary.’